Bitwise (“Wifi”) Internet Customer Agreement
This Agreement is made by and between Bitwise, Inc. (“Bitwise”) a Michigan company with a
headquarters address at 411 West Flint Street, Davison, MI and Customer (“Customer”). This
Agreement shall be effective on the date that it is executed by Bitwise following Customer’s
execution (“Effective Date”). This Agreement sets forth the terms and conditions pursuant to
which Bitwise shall provide the “Service” (as hereinafter defined) to Customer. As used herein,
“Service” shall refer to Bitwise internet access (“wireless Internet access” or “Wifi”) Service
which shall consist of high speed access to Bitwise Internet Protocol (“IP”) network, which
access shall be provided via a wireless connection between Bitwise access point and the
Customer’s (CPE) Client Premise Equipment. The Service shall provide connectivity, via
Bitwise IP network, between a Customer location and the Internet and/or a local area network
- Equipment Needs for Service
To use the Service, Customer must have a personal computer, an Ethernet network interface, and
operating system software meeting Bitwise applicable minimum requirements.
1.1 Computer Equipment: The personal computer that Customer uses to access the Service must
meet minimum configuration standards. Please refer to System Requirements for the current
specifications. The minimum configuration standards may change and Bitwise will make
reasonable efforts to support previously acceptable configurations; however, Bitwise is not
obligated to continue to provide such support. Bitwise may supply equipment such as modems,
gateways, routers, or wireless cards, for a fee, to operate the Service. Customer acknowledges
that such equipment may require updates and/or changes to the software resident in the
equipment and that Customer may be required to perform such updates and/or changes.
Notwithstanding, Customer hereby authorizes Bitwise to perform updates and/or changes, on-site
or remotely from time to time as Bitwise deems necessary, in Bitwise sole discretion.
Bitwise does not provide technical assistance for third-party hardware or software, including but
not limited to home networks, service or gaming systems. Any questions concerning third-party
hardware or software should be directed to the manufacturer of that product. Bitwise has no
responsibility for the operation or support, maintenance or repair of any equipment, software or
services that Customer elects to use in connection with the Services.
Customer will not connect any equipment, other than equipment authorized by Bitwise, to the
poe, router or antenna. Customer understands that failure to comply with this restriction may
cause damage to the Bitwise network and subject Customer to liability for damages and/or
criminal prosecution. Customer may not alter, modify or tamper with the Equipment or the
Service, or permit any other person to do the same that is not authorized by Bitwise.
1.2 Network Interface: When Bitwise installs the Service, Customer will need a network
interface card or adapter providing an Ethernet connection. If Customer does not have a network
interface, it may be possible for Customer to purchase from Bitwise. This interface will become
Customer’s property, even if Customer terminates the Service.
1.3 Security: Customer acknowledges and agrees that when using the Service to access the
Internet or any other online network or service, there are certain risks that may enable other
Internet users to gain access to or use of Customer’s equipment. Customer is responsible for
taking and should take all appropriate security measures when using the Service, including those
recommended in Bitwise. Customer is responsible for any misuse of the Service that occurs
through Customer’s account whether by a member of Customer’s household or an authorized or
1.4 Email: Customer may access their Bitwise e-mail account at www.bwmail.net/webmail, or
by using the user’s software application (e.g. Outlook, Outlook Express and Windows Mail).
Examples of settings for software applications can be found on the Bitwise website.
- General Subscriber Responsibilities and Warranties
Customer warrants that he or she is at least 18 years of age.
Customer agrees that the subscription is personal to Customer and agrees not to assign, transfer,
resell or sublicense Customer’s rights as a subscriber unless specifically allowed by this
Agreement. The Service and the Bitwise Equipment shall be used only by Customer and by
members of Customer’s immediate household living with Customer at the same address.
Customer acknowledges that Customer is executing this Agreement on behalf of all persons who
use the Bitwise Equipment and/or Service by means of the Customer Equipment. Customer
agrees that Customer is solely responsible and liable for any and all breaches of the terms and
conditions of this Agreement, whether such breach results from Customer’s use of the Service or
by another using Customer’s computer.
The identifying information that Customer has provided and will provide to Bitwise during the
term of this Agreement, including without limitation Customer’s legal name, address, telephone
number(s), the number of computers on which the Service is being accessed and payment data
(including without limitation information provided when authorizing recurring payments) is
accurate, complete and current. Customer agrees to promptly notify Bitwise, in accordance with
the terms of this Agreement, upon the occurrence of any change in the status of Customers’
account (e.g., change in individuals authorized to use Customer’s account) or if there is any
change in the information that Customer has provided to Bitwise. Failure to provide and
maintain accurate information constitutes a breach of this Agreement.
Customer agrees that Customer is responsible for anyone using Customer’s computer system,
password or name or user name in connection with the Service and for ensuring that anyone who
does use the Service through Customer’s computer or access to the Service, does so in
accordance with the terms and conditions of this Agreement. Customer agrees to take all
reasonable measures necessary to ensure that the Service is not used by another without
Bitwise requires Customer to comply with the terms of Bitwise Acceptable Use Policy (“AUP”).
A copy of that Acceptable Use Policy can be found on Bitwise website at Acceptable Use Policy
and is incorporated into this Agreement by reference. Please review the AUP regularly for
updates and changes can be made at any time.
Customer shall be responsible for procuring and installing patches, any and all anti-virus and
firewall software/ hardware and operating system patches, up-dates, or supplements that may be
necessary for (i) the protection and maximum functionality of Customer’s computer and related
equipment and (ii) the protection of Bitwise network and other customers. For purposes of
clarification, Bitwise hereby disclaims any and all responsibility and liability for any damages
that may arise from Customer’s failure to procure or install the aforementioned security software
and /or hardware.
- Monitoring Services
Customer agrees that Bitwise has the right to monitor the Service (including but not limited to,
content and Customer equipment as it may affect the Service from time to time) in accordance
with this Agreement.
For content residing on Bitwise servers, Bitwise reserves the right at all times and without notice
to remove, restrict access to, or make unavailable, and to monitor, review, retain and/or disclose
any content or other information in Bitwise possession about or related to Customer, Customer’s
use of the Service or otherwise as necessary to satisfy any applicable law, or otherwise to
preserve the security of the System or Bitwise customer information.
- Customer Payment Obligations
4.1 Service Fees: Bitwise will bill Customer a standard monthly fee for the Service. Customer
agrees to pay the bill by its due date and to be responsible for any and all charges, damages and
costs that Customer or anyone using Customer’s account incurs. If Customer leases equipment
from Bitwise, additional monthly charges will apply. In addition, Customer agrees to pay all
applicable taxes. Bitwise may also charge a monthly support maintenance fee or a per instance
support charge, depending on Customer location, for technical support services related to the
Service including, but not limited to, repairs or for any Service features. Bitwise may change the
amount of the standard monthly fee, the equipment rental fee, or any applicable monthly
maintenance fee upon thirty (30) days written notice. Bitwise will identify any per instance
support charges to Customer prior to providing any technical support that would result in such
charge(s). Subject to applicable law, Customer must notify Bitwise of any billing errors or other
requests for refund within thirty (30) days of the date on which the error occurred.
4.2 Installation Fees: Bitwise may charge Customer a one-time installation fee. In some
circumstances, an additional installation fee may be required when customer adds additional
Service features or additional parts are needed to complete the install. Bitwise shall notify
Customer of such fee prior to installation. Customer shall not be eligible to receive the applicable
Service feature unless Customer pays any applicable installation fee.
4.3 Late Fees, NSF Fees, Collection Expenses and Termination for Unpaid Balances: If
Customer’s payments are not current, Bitwise may impose a late fee, the Service may be
disconnected without notice, and Bitwise may remove Bitwise equipment from Customer’s
premises. Bitwise may charge an insufficient funds fee (NSF Fee) of $25 or to the extent
permissible under applicable law for all returned checks and bankcard/credit card charge backs.
The Customer must replace/pay the returned check or declined card amount (plus applicable
NSF Fee), and in any event, the Customer acknowledges and agrees that Bitwise has the right to
present to Customer’s banking institution for payment via electronic funds transfer, any returned
check or declined card amount and the applicable NSF Fee. A $1.50 fee will be charged on all
credit card transactions, except for Customers who have signed up for Auto-bill pay. A $3.00 fee
will be charged for any check payments. A $1.50 fee for paper billing/statements. Any bills not
paid within five days of due date will incur a $5.00 late fee. Services will be disconnected after
seven days of non-payment on past due invoices. Customer will be liable to pay Bitwise for all
attorneys’ fees, collection fees or other expenses arising from efforts to collect any unpaid
balances on Customer’s account.
4.4. Credit Inquiries: Customer authorizes Bitwise to make inquiries and to receive information
about Customer’s credit experience from others, to enter this information in Customer file, and to
disclose this information concerning Customer to appropriate third parties for reasonable
4.5. Payment by Credit Card, Debit Card or ACH Transfer: If Customer has elected to be billed
by credit card, debit card or ACH transfer, Customer agrees that he/she will automatically be
billed each month for any amounts due under this Agreement. If Customer makes payment by
check, Customer authorizes Bitwise and its agents to collect this item electronically.
- Disclaimer of Warranties and Limitation of Liability
5.1 No Warranty: Customer agrees that customer uses the service and any software and
equipment supplied by Bitwise at customer’s sole risk. The service and Bitwise equipment are
provided on an “as-is basis”. Bitwise does not warrant uninterrupted use of service. Bitwise does
not warrant that the service will be error-free or free of any viruses, worms, spam, pop-up
advertising, spyware, adware or other harmful components, even if countermeasures have been
deployed. Bitwise does not warrant that any data or files customer sends or receives via the
service will be transmitted in uncorrupted form, within a reasonable time, or free from
unauthorized access by others or that other users will be unable to gain access to customer’s
computer this includes, but is not limited to, incidents of file sharing, print sharing or use of other
means that enable internet users to gain access to customer’s equipment or to monitor customer’s
activity and conduct while using the service.
Customer acknowledges and understands that Bitwise utilizes anti-spam software and that such
security technology is a feature of service that may block incoming and outgoing electronic mail.
Bitwise does not warrant that such features will block all unwanted mail/spam or that all mail
that is blocked constitutes unwanted mail/ spam. Consistent with other statements set forth in this
section, Bitwise does not warrant that such feature will be error-free.
Customer understands and agrees that Bitwise does not guarantee that any particular amount of
bandwidth on the Bitwise network or that any speed or throughput of customer’s connection to
the Bitwise network will be available to customer. Customer understands and agrees that the
speed of the Service provided at Customer’s site will vary depending upon a number of factors,
including Customer’s computer system(s) and associated equipment, Internet traffic, and other
factors such as system capacity limitations, governmental actions, events beyond Bitwise control,
and system failures, modifications, upgrades and repairs.
Customer understands that Bitwise may use various tools and techniques in order to efficiently
manage its networks and to ensure compliance with Bitwise AUP (“Network Management
Tools”). These may include detecting malicious traffic patterns and preventing the distribution of
viruses or other malicious code, and managing network resources through techniques such as
limiting the number of peer-to-peer sessions Customer can conduct at the same time, limiting the
aggregate bandwidth available for certain usage protocols such as peer-to-peer and newsgroups,
and such other Network Management Tools as Bitwise may from time to time determine
Customer further understands and agrees that, to allocate bandwidth across all of its users,
Bitwise may employ traffic-management technology, including but not limited to packet-reset
technology, which technology may materially slow the uploading of certain files.
Customer’s sole and exclusive remedies under this Agreement are as set forth in this Agreement.
Because some States do not allow the exclusion or limitation of implied warranties, some of the
above exclusions may not apply to Customer.
5.2 Limitation of Liability/Exclusive Remedy: Bitwise entire liability and customer’s exclusive
remedy with respect to the use of the service or its software and equipment, or any breach by
Bitwise of any obligation Bitwise may have under this agreement, shall be customer’s ability to
terminate the service or to obtain the replacement or repair of any defective software or
equipment provided by Bitwise to customer. In addition, Bitwise shall not be liable for damages
for failure to furnish, or the degradation or interruption of, any services, for any lost data or
content, identify theft, for any files or software damage, regardless of cause. Bitwise shall not be
liable for damage to property or for injury to any person arising from the installation,
maintenance or removal of equipment, software, wiring or the provision of services. In no event
shall Bitwise be liable for any breach of warranty, direct, indirect, consequential, exemplary,
special, lost profits, or punitive damages with regard to the installation, outage, maintenance,
use, failure or removal of the service, even if damage results from the negligence or gross
negligence of Bitwise, its employees or agents.
Customer acknowledges and agrees that Bitwise has set its pricing for the service and entered
into this agreement in reliance upon the limitations of liability set forth herein, and that the same
form an essential basis of the bargain between the parties. Customer understands and agrees that
the limitations and exclusions of liability and disclaimers in the agreement will survive and apply
even if found to have failed of their essential purpose.
5.3 Right of Entry and Damage to Customer’s Computer during Installation: Customer agrees to
permit Bitwise to enter Customer’s home or office and property at reasonable times to install,
connect, disconnect, repair or inspect the equipment used to provide the Service. If Customer is
not the owner of the premises upon which the Service is to be installed or serviced, Customer
represents and warrants that Customer has obtained the consent of the owner of the premises for
Bitwise personnel and/or its agents to enter the premises for the purposes described above.
Bitwise will not enter Customer’s home to install or repair Customer’s Service unless an adult is
present in Customer’s home at the time of the service call. Customer authorizes any other adult
resident or guest at Customer’s residence to grant Bitwise access to Customer’s premises, if
Customer is not at home when Bitwise makes a service visit. Customer acknowledges and agrees
that installation or repair of the Service or Customer’s service may require Bitwise personnel
and/or its agents to open Customer’s computer. Bitwise neither represents, warrants, nor
covenants that such modifications will not disrupt the normal operation of Customer’s computer.
Bitwise shall not be liable for any damage, loss or destruction to Customer’s home or Customer’s
computer equipment whatsoever during installation or repair, including but not limited to any
damage to, or loss or destruction of, any hardware, software, files or data. Bitwise is also not
responsible for returning Customer’s computer to its original configuration. If Customer is not
the owner of the premises, Customer shall indemnify and hold Bitwise harmless from and
against any claims of the owner of the premises arising out of the performance of this
5.4 Damage to Equipment Owned by Bitwise: All equipment provided by Bitwise shall remain
its sole property throughout the term of this Agreement, unless expressly stated otherwise.
Customer agrees that Customer will not sell, transfer, lease, assign or otherwise encumber any
equipment leased by Bitwise to Customer. Customer agrees to pay the full retail cost for the
repair or replacement of any lost, stolen, damaged or unreturned Equipment, together with any
costs incurred by Bitwise in obtaining or attempting to regain possession of leased equipment.
5.5 Force Majeure: Customer agrees that Bitwise will not be liable for any inconvenience, loss,
liability or damage resulting from any failure or interruption of service, directly or indirectly
caused by circumstances beyond its control, including but not limited to Bitwise Service
Providers, labor disputes, acts of war, natural causes, mechanical or power failures, or any order,
law or ordinance in any way restricting the operation of the Service.
5.6 Mailbox Deactivation: Customer agrees that Bitwise owns any and all mailboxes associated
with the Service and may reclaim such mailboxes at any time for any reason. Bitwise has several
domain names which it uses for email services to customers such as www.bwmail.net, etc.
Bitwise may also limit the number of new email addresses that can be created. Customer agrees
that if Customer does not access a Bitwise mailbox for a period of three months, Bitwise may
deactivate the mailbox. Customer understands that Bitwise will delete the contents of the
mailbox, if any, at that time. If after that time, Customer does not access such Bitwise mailbox
for an additional period of three months, Bitwise shall have the right to reassign such mailbox.
5.7 Mail Storage: If Customer elects to store electronic mail on Bitwise server(s), such electronic
mail is subject to deletion at any time after Customer first retrieves electronic mail. Regardless of
the retrieval protocol used by Customer, in no event will Bitwise be responsible for maintaining,
and Bitwise will not guarantee storage of, such electronic mail for any period of time. Bitwise
also reserves the right to enforce email storage limits.
5.8 Network Security and Management: Customer agrees that Bitwise may block traffic to and
from any source, including, without limitation, the deletion of any electronic mail, as it deems
necessary to secure its network and/or eliminate spam. Bitwise may take other actions, in its sole
discretion, to manage or protect its network or to benefit the greatest number of its subscribers,
including, but not limited to, traffic prioritization and protocol filtering, and in some instances,
suspend or terminate access by Customer to the network. Bitwise may take these actions, with or
without notice, in situations where Bitwise believes, in its sole discretion, that Customer may
harm the Bitwise network or disrupt the performance of the Service for other users or where
Customer is transmitting or is otherwise connected with what Bitwise considers in its sole
discretion to be spam. Customer agrees that Bitwise is entitled to damages if Customer is
transmitting or is otherwise connected with spam. Customer agrees Bitwise is entitled to actual
Customer agrees to indemnify and hold harmless Bitwise, its parents, subsidiaries, members,
affiliates, officers and employees from any claims brought against Bitwise related to Customer’s
but not limited to, claims that Customer’s use of the Service infringed on the patent, copyright,
trademark or other intellectual property right of any third party, claims arising from any breach
or alleged breach by Customer of this Agreement or the AUP, or any claim resulting from
Customer’s negligence. Customer agrees to pay any attorneys’ fees incurred by Bitwise in
bringing any action related to the Service or a breach of the terms of this Agreement.
- Termination of the Service
7.1 Customer’s Right to Terminate the Service: Customer may terminate the Service at any time
by calling Customer’s local customer service department. Email submissions to Bitwise shall not
constitute effective notice. Upon termination, Customer agrees to pay any outstanding account
balance and Customer will return any leased equipment to Bitwise within seven (7) days of
termination of account. If Customer does not return leased equipment within seven (7) days of
the date of termination of Customer’s account, Bitwise reserves the right to bill any Bitwise
customer for up to the full retail value of the leased equipment, which Customer failed to return.
IF CUSTOMER CANCELS THE SERVICE FOR ANY REASON, BITWISE WILL NOT BE
REQUIRED TO REFUND TO CUSTOMER ANY PORTION OF THE MONTHLY
CHARGES PAID BY CUSTOMER FOR THE MONTH IN WHICH CANCELLATION
7.2 Bitwise Right to Suspend/Terminate the Service: The Service and all Service features are
subject to availability on an ongoing basis. Customer understands that Bitwise may cease to offer
the Service or any Service feature at any time. Bitwise may suspend, disconnect and/or terminate
the Service at any time without prior notice if Bitwise believes in its sole discretion that
(a) Failed to pay Customer’s bill when it is due;
(b) Threatened/Threatening or harassed/harassing any Bitwise employee or contractor;
(c) Violation of the Acceptable Use Policy; or
(d) Violation of any other provision of this Service Agreement.
If Customer is disconnected for any reason and/or service is suspended in accordance
with this agreement, Customer may be charged (i) a reasonable disconnection and/or a
reconnection fee and/or (ii) for service during the period of suspension in accordance
with applicable federal and state law.
7.3 Rights Upon Termination: In the event that Customer’s account is suspended, disconnected,
and/or terminated, no refund, including any fees Customer paid to Bitwise, will be granted; no
online time or credits (for example, points in an online game) will be credited to Customer, nor
can it be converted to cash or another form of reimbursement. Moreover, Bitwise will not be
responsible for the return of data stored on Bitwise servers, such as web and e-mail servers.
Customer agrees that Bitwise has no obligation to visit Customer’s home upon termination to
reconfigure Customer’s computer.
8.1 Entire Agreement: This Agreement and the schedules referenced in this agreement constitute
the entire agreement with respect to the Service. This Agreement supersedes and nullifies all
prior understandings, promises and undertakings, if any, made orally or in writing by or on
behalf of the parties with respect to the subject matter of this Agreement.
8.2 No Rights or Remedies for Third Parties: This Agreement is not intended to give and does
not give any rights or remedies to any person other than Customer and Bitwise.
8.3 Governing Law: This Agreement and all matters arising out of or related to this Agreement
will be governed by the laws of the State of Michigan, without regard to conflicts of law
provisions. Customer agrees that the federal and state courts of Michigan alone have jurisdiction
over all disputes arising under this Agreement and Customer consents to personal jurisdiction of
8.4 Severability: If any term, covenant, condition or portion of this Agreement shall, to any
extent, be invalid or unenforceable, the remainder of this Agreement, shall not be affected and
each remaining term, covenant or condition shall be valid and enforceable to the fullest extent
permitted by law.
8.5 Changes to the Agreement: Bitwise may change, amend, alter, or modify this Agreement at
any time. Bitwise may notify Customer of any change either by posting that change on Bitwise
website (www.bitwiseinc.net), by sending Customer an e-mail or by U.S. mail. If Customer
continues to use the Service after such notice has been made of a change, Customer agrees that
such continued use shall be deemed to be Customer’s acceptance of those changes. The updated,
online version of this Agreement shall supersede any prior version of this Agreement that may
have been included in any software or related materials provided by Bitwise. This Agreement
should be read in conjunction with Bitwise AUP and all other applicable policies.
8.6 No Assignment: Customer may not assign this Agreement, or Customer’s rights or
obligations under this Agreement, without Bitwise prior written consent. Bitwise may transfer or
assign any portion or all of this Agreement at any time without notice to Customer, and
Customer waives any such notice which may be required.
8.7 Waiver: Except as otherwise provided herein, the failure of any party to enforce any
provision of this Agreement will not constitute or be construed as a waiver of such provision or
of the right to enforce such provision.
8.8 Customer Service: If Customer experiences a problem with the Service, Customer may
contact Customer’s local customer service which can be located using Bitwise website at
8.9 Consent to Phone, Mail and Email Contact: Customer consents to Bitwise calling the phone
numbers and emailing any email addresses Customer has supplied to Bitwise, including mobile
and wireless numbers, for any purpose, including the marketing of its current and future
Services. If Customer’s wireless or mobile provider charges Customer for receipt of such
messages, Customer acknowledges and agrees that Customer is responsible for paying such
charges. Upon Customer’s request, the phone numbers and/or email addresses that Customer has
previously provided will be removed from Bitwise’s marketing list.
(a) Contact Information:
Attn: Customer Service
411 West flint street, Davison, MI 48423
(b) Charges. Charges to Customer imposed by Bitwise for use of the Service are as follows:
Current rates for using the Service are in posted on the website (www.bitwiseinc.net). Bitwise
reserves the right to change fees, surcharges, and monthly fees or to institute new fees at any
time, all pursuant to Section 4 of this Agreement.
(c) Bitwise regularly updates and amends this agreement, and the AUP. Customer should visit
the Bitwise website to be sure customer remains in compliance.
Customer Agreement, Updated August 2018